Last updated on: 13 February 2022
By providing such data, you are confirming that you are an adult. We do not knowingly collect data relating to children.
2. What data we collect about you, and why
The personal data we collect about you may include:
your name and contact details;
information relating to events you have booked;
information relating to any donation you have made (but not your debit/credit card information, which is handled by a third party); and/or
information relating to your skills, availability and approximate distance from The UP Garden site.
We use your personal data for the following reasons:
to respond to your queries and requests,
to arrange volunteering;
to send you e-mails on The UP Garden’s progress, volunteering and donation opportunities, workshops, and other events and activities; and
to keep track and manage the donations you may have made (payments are handled by a third party).
We may also collect and use information on demographics such as your household’s approximate distance from The UP Garden site, or your (or any member of your household’s) age, race/ethnicity, disabilities, or government benefits. We use this information to demonstrate to our funders that The UP Garden is benefitting various under-represented groups.
We may collect, use and share aggregated data such as statistical or demographic data for any purpose. Aggregated data could be derived from your personal data but is not considered personal data in law as these data will not directly or indirectly reveal your identity.
3. How we use your personal data
We may collect, use, store and transfer your personal data but only when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
Where we need to perform the service you have consented to (by providing the relevant details);
Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests;
Where we need to comply with a legal obligation;
where you have provided your consent for us to handle your data.
Change of purpose
We will only use your personal data for the purposes for which we collected them, unless we reasonably consider that we need to use them for another reason which is compatible with the original purpose. If you need further details, please use our contact form.
If we need to use your personal data for an unrelated purpose, we will notify you and explain the legal basis which allows us to do so.
Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
4. How are your personal data collected?
It is important that the personal data we hold about you are accurate and current. Please keep us informed if your personal data changes by using our contact form.
If you fail to provide personal data
Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide those data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.
5. Disclosures of your personal data
We may share your personal data with the following third party service providers for the purposes set out in the table:
Google E-mailing https://policies.google.com/privacy
Mailchimp Sending newsletters https://mailchimp.com/legal/privacy
Beacon CRM Website sign-up forms for mailing list, https://www.beaconcrm.org/privacy
Stripe Collecting donations (thereby handling debit/ https://stripe.com/en-gb/privacy
credit card information) and issuing receipts
Some of these third parties are based outside the UK so their processing of your personal data will involve a transfer of data outside the UK. We have chosen third parties who, according to their privacy policies, will comply with relevant legislation that gives personal data the same protection it has in the UK.
We will never sell or share your personal data with third parties for their own use.
6. Third party links
This website includes links to third-party websites, plug-ins and/or applications. Interacting with those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements, which we encourage you to read.
7. Data security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those team members on a need-to-know basis. They will only process your personal data on our instructions and are subject to a duty of confidentiality.
8. How long will you use my personal data for?
We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation.
In some circumstances you can ask us to delete your data: see “your legal rights” below for further information.
In some circumstances we will anonymise your personal data (so that they can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.
9. Your legal rights
Under certain circumstances, you have rights under data protection laws in relation to your personal data to:
Request access to your personal data (commonly known as a data subject access request). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing them.
Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process them. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios:
If you want us to establish the data's accuracy.
Where our use of the data is unlawful but you do not want us to erase it.
Where you need us to hold the data even if we no longer require them as you need them to establish, exercise or defend legal claims.
You have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use them.
Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a service.
Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain services to you. We will advise you if this is the case at the time you withdraw your consent.
If you wish to exercise any of the rights set out above, please use our contact form.
You can ask us to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you or by contacting us via our contact form.
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data are not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
We will aim to respond to all legitimate requests within one month. It could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK regulator for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.